Cancel & Returns Policy

Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller

on the Kumbhat Bazaar website. Following situations may arise:

1. Item was defective

2. Item was damaged during the Shipping

3. Products was / were missing

4. Wrong item was sent by the Seller.

Return could also result in refund of money in most of the cases.

Points to be noted:

1. Seller can always accept the return irrespective of the policy.

2. If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection

Program*.

We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders

a wrong item, Buyer shall not be entitled to any return/refund.

Buyer need to raise the refund request within 10 days from the date of payment realization. Once Buyer

has raised a return request by contacting us on Our Toll Free Number, Seller while closing the return

ticket can select one of the

1. Replace after shipment collection – Seller has agreed to wait for the logistics team to collect the

shipment from the buyer before replacing it)

2. Refund after shipment collection – Seller has agreed to wait for the logistics team to collect the

shipment from the buyer before refunding)

3. Refund without shipment collection – Seller has agreed to refund the buyer without expecting

the original shipment back)

4. Replace without shipment collection – Seller has agreed to replace the order without expecting

the original shipment back)

5. On certain select days as specified by Kumbhat Bazaar (such as ‘festival Bonanza’) separate

policies may be applicable.

Replacement

Replacement is the action or process of replacing something in place of another. A Buyer can request for

replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective

item, Item(s) missing, wrong item shipped and the like.

Points to be noted:

1. Seller can always accept the return irrespective of the policy.

2. If Seller disagrees for a return request, Buyer can file a dispute under Buyer Protection

Program*.

Buyer need to raise the replacement request within 10 days from the date of delivery of products. Once

Buyer has raised a replacement request by contacting Us on the Toll Free Number provided on the

Website. Once the replacement request has been raised, the following steps shall be followed:

1. Buyer is asked for “Reason for Return”. Among others, the following are the leading reasons:

 Shipping was damaged

 Item was defective

 Item Dead on Arrival

 Item(s) were missing

 Wrong item sent

2. An intimation shall be provided to Seller seeking either “approval” or “rejection” of the replacement

request.

3. In case the Seller accepts the replacement request, Buyer shall be required to return the product to

the Seller and only after return of the product, Seller shall be obliged to provide the replacement

product to the Buyer.

4. Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to

admin@KumbhatBazaar.com.

In case the Seller doesn’t have the product at all, Seller can provide the refund to the Buyer .

shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be

required to be complied with in cases of replacement.

If the Seller doesn’t respond to the Buyer’s replacement request, within three (3) days from the date of

replacement request placed by the Buyer, refund shall be processed in favor of Buyer and Seller shall be

liable to refund amount paid to the Seller.

All shipping and other replacement charges shall be borne and incurred by the Seller.  Products will be dispatched refund in 7 working days but only after returns received .